24/7 Emergency Service

Equipment down? Call, don't type.

Name: FMA Industries
Address: 900 N Chapel St, Landis, NC, 28088, US
Telephone: (980) 453-7227
Price range: $$

Emergencies are triaged by phone. You find out where you stand immediately instead of waiting on an inbox nobody is reading at 2am.

(980) 453-7227

Can't talk? Text your address and the equipment.

20+

Years in trade

Trades in-house

24/7

Emergency line

Counties served

When to call

What counts as an emergency

If it is actively costing you product, revenue or safety, it qualifies.

Walk-in or freezer above temperature with product inside
Ice machine or display case down during service
No heat in a freeze, no cooling in extreme heat
Kitchen equipment failure mid-service
Water leak you can't shut off at a fixture
Burning smell, sparking, or a breaker that won't set
Gas smell near a line or appliance
Refrigeration failure at a grocery or c-store

While you wait

What to do before we arrive

None of this replaces the repair. It can save your inventory, protect the building, and sometimes fix the problem outright.

Refrigeration above temperature

01Move product to another working box or onto ice. Inventory first.
02Log the temperature and the time. Your inspector and insurer will ask.
03Check whether the coil is iced over. That is useful information for us.
04Keep the door closed. Every open is warm air you pay to remove.

No heat or no cooling

01Check the thermostat is calling and has power or fresh batteries.
02Check the breaker and any disconnect switch at the unit.
03Look at the filter. A blocked filter can shut a system down on a safety.
04If the outdoor unit is iced over, switch it off and let it thaw.

Electrical fault

01Burning smell or sparking: kill the breaker to that circuit now.
02Do not keep resetting a breaker that trips again. It trips for a reason.
03Unplug equipment on the affected circuit before we arrive.
04Note exactly what was running when it tripped.

Water or gas

01Water: shut the fixture valve, or the main if you cannot isolate it.
02Gas: do not switch anything on or off. Leave and call from outside.
03Gas: if the smell is strong, call 911 and the utility before calling us.
04Keep water away from electrical panels and equipment.

If you smell gas strongly, leave the building and call 911 and your gas utility before you call us. Do not switch anything on or off on your way out.

Questions

Emergency FAQ

What counts as an emergency?

Anything actively costing you product, revenue or safety. Refrigeration above temperature with stock in it, no heat during a freeze, kitchen equipment down mid-service, or an electrical or gas fault. If you are unsure, call and describe it.

How fast will you get here?

It depends where you are and what is already in the queue. What we will do is answer the phone, tell you honestly where you sit, and give you a realistic window instead of saying 'on our way' and arriving four hours later.

Does emergency service cost more?

After-hours and weekend calls carry a higher rate, as they do with every contractor in the trade. We tell you the rate on the phone, not on the invoice afterwards.

Should I use the form for an emergency?

No. Call. The form is good for scheduled work and for sending equipment details in advance, but nobody watches an inbox at 2am.

Do you cover emergencies outside your service area?

Sometimes, commercial refrigeration in particular. Call and ask rather than assuming the answer is no.

Right now

Don't wait on a form.

(980) 453-7227